Shipping and Delivery Policy

Every order starts as a quote request. Once you submit your quote, our team confirms final pricing, product availability, and an estimated delivery date with you directly by phone or WhatsApp before anything ships.

Delivery is not automatic at checkout. Nothing is shipped until you have confirmed the order details with our team.

We deliver across the country. Delivery times vary by region, road conditions, and the size of your order. Remote or rural areas may take longer than deliveries within major towns and cities.

Delivery is free on orders over 30,000 FCFA. Smaller orders may include a delivery fee, which we will always confirm with you before your order is dispatched.

Standard orders within major towns and cities typically arrive within a few business days of confirmation. Orders to more remote areas, bulk agricultural inputs, and livestock or aquaculture supplies may take longer. We will give you a realistic estimate when we confirm your order.

Some of what we grow on our own farm, including fresh mushrooms, fish, and processed snacks like plantain and potato chips, is perishable. For these items we schedule delivery as close to harvest or preparation as possible and recommend you plan to receive and store them promptly.

Please make sure someone is available to receive perishable orders at the agreed time, since we cannot guarantee freshness if an order is left unattended for an extended period.

Occasionally, weather, road conditions, or supply availability can delay a delivery. If this happens, we will contact you as soon as we are aware and work with you on a revised timeline.

We do not currently offer automated tracking numbers. Our team keeps you informed by phone or WhatsApp from confirmation through delivery, and you are welcome to reach out at any time for an update.

Training sessions held on our farm and consulting visits to your site are scheduled directly with our team once a booking is confirmed. Location, timing, and any travel arrangements are agreed with you in advance rather than handled through standard delivery.