Returns and Refunds Policy

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order details and, if possible, photos of the item.

Once we confirm the issue, we will arrange a replacement, a repair where applicable, or a refund at no additional cost to you.

Tools, equipment, irrigation supplies, and other non-perishable items can be returned within 7 days of delivery if unused, in their original condition, and in their original packaging. Please contact us before sending anything back so we can confirm the return and arrange collection or drop-off.

• Fresh mushrooms and fresh fish cannot be returned once delivered and accepted, due to food safety.
• Processed foods and snacks, such as plantain and potato chips, cannot be returned once opened.
• Seeds, fertilizers, and crop protection products cannot be returned once the packaging has been opened, since we cannot guarantee they were stored correctly afterward.

Live animals, fingerlings, and similar biological products are not eligible for standard return once delivered and accepted, given the health and welfare risks involved in transporting them again. If you receive livestock or fish stock that is visibly unhealthy or does not match what was agreed, contact us immediately so we can review the situation.

Training sessions and consulting visits can be rescheduled or cancelled free of charge with at least 48 hours' notice. Cancellations made with less notice, or missed sessions, may not be refundable, though we will always try to find a fair solution.

Since orders are confirmed with you before dispatch, you can cancel or adjust an order at no cost any time before we confirm it is on its way. Once an order has been dispatched, our standard return terms above apply.

Because payment is arranged and confirmed directly with our team rather than collected automatically on the website, refunds are issued using the same method you paid with, once your return or cancellation is approved. We aim to process approved refunds within 5 to 10 business days.

To start a return, replacement, or refund request, contact us using the details below with your order reference and a short description of the issue. Our team will guide you through the next steps.